This offer is brought to you by LG Electronics India and Thriwe Consulting Pvt. Ltd (Thriwe) and any participation in the said offer is voluntary. This offer is applicable to customers who have bought an LG OLED TV and fulfil the below criteria:
Offer Period:
02 Nov’21 - 31 Dec’22 (both dates included)
Offer Criteria:
- a) Scheme will be applicable from 2nd Nov, 2021 to 31st Dec, 2022. Customer can purchase any OLED Model and installation should happen between the dates mentioned above to be eligible for the program
- b) Offers may not be applicable if any LG TV or Appliance is bought other than LG OLED TV.
- c) Offer applicable on all models of LG OLED TVs
- d) New Offer Structure is applicable on all installations done on 1st Sep’22 & onwards
Offer Details:
Digital offers & service vouchers by Thriwe as per the below break-up:
| All OLED Models | Consumer Gift Vouchers |
|---|---|
| 42”-48” | Worth INR 10,000 |
| 55” | Worth INR 15,000 |
| 65” | Worth INR 20,000 |
| 77” & Above | Worth INR 50,000 |
- Terms and Conditions:
- 1) OLED Circle Voucher program is applicable on customers who have bought an LG OLED TV and got it installed within the scheme period, not applicable on any other LG TV or LG appliances.
- 2) Installations done on 1st Sep’22 & onwards will be eligible for the new slabs & offers.
- 3) Eligible customers who fulfill the above offer criteria will be sent the OLED Circle Welcome Kit (digitally) including ‘OLED Circle Membership Code’ issued by Thriwe Consulting Pvt. Ltd (Thriwe) and one referral code.
- 4) The above OLED Circle Welcome Kit will be sent to the customer within 7-8 days from the date of successful installation (verified closed installation call in GSFS) of the LG OLED TV. Kits will be sent via WhatsApp, SMS & Email on the registered cellular number as per service installation data.
- 5) Thriwe may contact the customer in order to confirm the email ID/ phone number in cases where the delivery of the OLED Circle Welcome Kit fails.
- 6) OLED Circle vouchers are valid for a period of 6 months from the date the membership code gets delivered to the customer.
- 7) Customer has to register themselves onto the platform by visiting the Thriwe website: https://oledcircle.thriwe.com/ using their OLED Circle Membership Code within this time period
- 8) Once registered/ account activated with respective vouchers in the above website, the customer will be able to view different offers & services which are available under the respective voucher category
- 9) Once the customer selects the preferred offer, the customer would be able to view the detailed information about the offer as well as the related terms and conditions.
- 10) Coupons codes shall not be reused, reproduced and period thereof shall be considered to have been commences immediately upon receipt of the voucher codes by the end customer through email or courier, whichever is earlier
- 11) Customers in currency of this offer shall be allowed to avail only one coupon per purchase
- 12) The OLED Circle vouchers cannot be replaced, refunded or revalued. It cannot be exchanged for point(s) or cash & cannot be re-validated
- 13) Prior to using the Membership code on the OLED Circle website, the customer should refer, read, understand, accept and agree to the user agreement and terms and conditions of the said website, and proceed only if the customer agrees to abide by the same. The customer will be required to give personal information and other details online. The customer should read and understand the privacy policy of the website, prior to providing any such information. Any disclosure of information made by the customer towards availing or fulfilment of the offer is at the sole discretion of the customer and LG will not be responsible for the same. Thriwe may use the personal information shared by the customer for any other purpose (like marketing, etc.) and LG shall not be held liable for such usage of personal information by Thriwe. Products and services offered under this OLED Circle Program are subject to availability with Thriwe and their service partners and LG will not be liable for non-availability of any of the products or services
- 14) LG does not make any warranties or representation about the quality, merchantability, suitability or availability of the products offered under OLED Circle Program. Any dispute regarding delivery, service, suitability, merchantability, availability or quality of the products/services availed under OLED Circle Program must be addressed in writing, by the customer directly to Thriwe
- 15) LG will not be liable for any direct or indirect loss or damage whatsoever that may be suffered, as a result of participating in the Offer.
- 16) LG reserves its absolute right to withdraw or alter any terms and conditions of the offer at any point in time with prior notice to the Customer. All decisions in respect of the offer shall be at the sole discretion of the LG and the same shall be final, binding and non-contestable. The Customers waive any and all rights of claims with regard to offer against LG.
- 17) Any dispute arising out of or in connection with this offer shall be subject to the exclusive jurisdiction of the courts in Delhi only. The existence of a dispute, if any, shall not constitute any claim against LG.
- 18) The offer is subject to force majeure events.
- 19) Tax liability if any, will need to be borne by the Customer.
- 20) By participating in this offer, the Customer accepts all the above mentioned terms and conditions in totality.
- Process of availing the offer:
- 1) Log onto https://oledcircle.thriwe.com/
- 2) If the customer is a first-time user, then he or she will be required to first register themselves (by clicking on ‘create an account’) using the OLED Circle Membership Code that will be sent to the eligible customer in their Welcome Kits
- 3) For successful registration, customer has to enter their phone number which should be the same as in used for logging the installation call [if the phone number provided does not match with the number registered in our service installation data, the verification will fail and the customer will be requested to check and try again]
- 4) Once registered, customer will login using their Mobile Number & password
- 5) On the homepage, the customer will be able to view the dashboard wherein they will be able to view all the benefits they can redeem
- 6) Select the service that the customer wants to redeem and proceed to unlock the voucher code
- 7) After clicking on confirm unlock voucher code, the customer will be seamlessly taken to the third party service provider to use the voucher code and unlock the benefit
- 8) The customer will also get a confirmation email which will contain the unique partner voucher code & the detailed process as to how to redeem the offering on the third party platform
- Referral Program:
- 1) OLED Circle members can also avail the benefits of the Referral Program where they can refer their friends and family to buy an LG OLED TV.
- 2) For every successful purchase recommended and installation done within the scheme period, both the OLED Circle member and the referred friend will receive additional referral benefits.
- 3) Customer can log onto https://oledcircle.thriwe.com/ and by clicking on the Referral Program tab, can register their referral code used for a successful purchase recommendation.
- 4) Both the referrer and referred customers have to enter the referral code of the person who referred for the entry to be considered a “successful referral entry”